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Featured Employer

Who we are
We help brands make every interaction they have with a customer—whether it’s face-to-face, online, over the phone, on social media, or via a mobile app—simple, personal and exceptional.
What we do
Look at this way… You know that frustrating customer experience you just had with the (blank) company? (We don’t want to name any names!) We fix it! It’s a complex job. It takes more than just retraining the customer service associate who helped you, or providing him with the technology to have your information at his fingertips, or re-doing the website on which you searched for information.
It takes assessing every single touchpoint that you might have with the company—from researching one of their products to purchasing the product to using the product and receiving support—then putting in place the people, technology, processes and mindset needed to make your experience at each touchpoint the best it can be. That’s what we help companies do! And we help them do it as efficiently and profitably as possible.
It all began in 1982, when TTEC CEO and Founder, Ken Tuchman, had a frustrating customer service experience. He just knew there had to be a better way for brands to connect with their customers and for customers to get the help they need. So he started a Business Process Outsourcing (BPO) company designed to help corporations deliver faster, simpler, more satisfying customer experiences.
At the time, customer service happened in person, via a landline phone, or through the mail. But oh how times have changed. And we’ve not only kept up with them, we’ve stayed one step ahead!
Now, we enable our clients to interact with their customers through a variety of communication channels and devices, from voice, text and chat to email, web and social media. We’ve also acquired companies in consulting, technology, thought leadership, analytics and sales to augment our customer service offerings.
Today, we are no longer just a BPO, but a strategic partner to our clients, who depend on us for our imagination, thought leadership, best practices, and operational excellence. And, most of all, for connecting with their customers in ways that inspire customer love!